Question 1

How quickly can you fix my track misalignment?

Accepted Answer

In most cases, we can realign your garage door tracks within 1-2 hours of arriving at your home. Track misalignment is one of the most common issues we see, and our technicians come prepared with the tools and expertise to handle it on the spot. For emergency situations where your door is stuck open or poses a security risk, we offer our 2-hour response guarantee. During business hours, we often arrive even sooner. Once we assess the severity of the misalignment and check for any related damage to rollers or hardware, we'll give you an exact time estimate and transparent pricing before starting work.

Question 2

What causes track misalignment in garage doors?

Accepted Answer

Track misalignment typically results from a few common causes. The most frequent culprit is an impact—someone backing into the door or a heavy object striking the tracks. Over time, the constant stress of daily operation can also cause brackets to loosen, allowing tracks to shift out of alignment. Temperature fluctuations common on the Oregon Coast cause metal expansion and contraction, which can gradually move tracks. Worn rollers that don't glide smoothly can put uneven pressure on tracks, forcing them out of position. Finally, improper initial installation or using the wrong size components can lead to alignment issues. Our technicians always check for the root cause to prevent future problems.

Question 3

Do you offer financing for new traditional door installations?

Accepted Answer

Yes! We understand that a new garage door is a significant investment in your home. That's why we partner with several financing providers to offer flexible payment options. We offer 0% interest financing for qualified buyers on terms up to 18 months, as well as extended payment plans up to 60 months for larger projects. There's no prepayment penalty, so you can pay off your balance early without extra fees. We also accept all major credit cards. During your free estimate, we'll discuss all payment options and help you find a solution that fits your budget. Our goal is to make quality garage doors accessible to every homeowner.

Question 4

How long does a typical garage door installation take?

Accepted Answer

A standard residential garage door installation typically takes between 3-5 hours from start to finish. This includes removing your old door and disposing of it properly, installing the new door panels and tracks, mounting and setting up the opener if included, programming remotes and keypads, calibrating safety sensors, and performing a complete safety check. More complex installations—such as custom doors, unusual openings, or situations requiring structural modifications—may take a full day. We always provide a time estimate during your consultation so you can plan accordingly.

Question 5

What should I do if my garage door won't close?

Accepted Answer

First, check the obvious: make sure nothing is blocking the door's path and that the safety sensors on either side of the door are clean and aligned (they should show solid lights). If the sensors seem fine, check that the opener is receiving power and that the lock button on your wall control isn't engaged. Try using the wall button instead of the remote. If the door still won't close, there may be an issue with the sensors, the close limit setting on the opener, or a broken spring that's preventing the door from moving. For safety, don't force the door. Give us a call and we'll walk you through additional troubleshooting or send a technician if needed.

Question 6

How often should I have my garage door serviced?

Accepted Answer

We recommend professional maintenance at least once per year, ideally in spring before the heavy-use summer season. However, if you use your garage door more than 4 times daily, live in a harsh coastal climate like the Oregon Coast, or have an older door system, twice-yearly service is a smart investment. Regular maintenance includes lubrication of all moving parts, tightening of hardware, balance testing, safety sensor verification, and inspection for wear. This preventive care extends your door's lifespan by years and helps you avoid emergency repair costs.

Question 7

Are your technicians insured and licensed?

Accepted Answer

Absolutely. Garage Door Waldport is fully licensed, bonded, and insured with comprehensive general liability and workers' compensation coverage. This protects you completely—if anything unexpected happens during service, you're not liable. Our technicians are also individually certified and receive ongoing factory training from major manufacturers. We're happy to provide proof of insurance upon request, and many of our customers appreciate that we carry more coverage than the state minimum requires.

Question 8

What warranty do you offer on repairs?

Accepted Answer

All of our repair work comes with a comprehensive warranty. Labor is warranted for 90 days on all repairs. Parts are warranted according to manufacturer terms, which typically range from 1-5 years depending on the component. Spring replacements include a 3-year warranty when we install both springs (recommended for balanced wear). For new installations, we provide our full 5-year parts and labor warranty. We also offer extended warranty options for homeowners who want additional peace of mind. Our warranty process is simple—if something we repaired fails within the warranty period, just call us and we'll make it right at no additional cost.

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